About Us
Locally Owned,
Locally Accountable
Coastal Towing has been answering breakdown calls in Virginia Beach since 2014. Every truck is ours, every driver is trained here, and every quote comes from the same rate sheet.
Our Story
One Truck, One Pager,
One Promise
Coastal Towing started in 2014 with one wheel-lift truck and a pager. The plan was not complicated: answer the phone, quote an honest price, and show up when you said you would. That turned out to be rarer than it should be.
Twelve years later the fleet has grown and the dispatch board runs around the clock, but the operation still turns on the same three things. We are locally owned, so the person quoting your job works for the same company as the driver who arrives. Nothing is brokered out to whoever happens to be nearby.
Why Coastal Towing
Not Your Average
Crew
Hired For Judgement
Anyone can be taught to run a winch. We hire for the decisions made in the ten seconds before it gets used.
Straight Answers, Every Call
You hear what we actually think, including the times a tow is not what you need. It costs us the job and keeps the customer.
Trained Before They're Alone
Every driver runs supervised shifts across each vehicle class before taking a truck out on their own. No exceptions for busy weeks.
This Is Home
Our drivers live here. The people they find on the shoulder of the road are neighbours, and the work reflects that.
Your vehicle deserves our full attention.
A good outcome starts with a real conversation. We take the time to understand what happened, explain the options honestly, and get you moving with the least disruption we can manage. From the first call through to the drop-off, the details are the job.
— The Coastal Towing Approach
Our Advantage
What You Get
Working With Us
The practical differences you notice for yourself, from the first call through to the drop-off.
Leadership
The People
Behind The Trucks
Locally owned means the people making decisions are the same people you reach when something goes wrong.
Common Questions
Questions About
The Company
How we are set up, who works here, and what happens when something goes wrong. For questions about the services themselves, see our services page.
How long have you been in business?
Since 2014. The company started with a single wheel-lift truck and has grown steadily across Virginia Beach and the wider Hampton Roads region since then, under the same ownership the entire time.
Are you locally owned or part of a national chain?
Are your drivers employees or subcontractors?
Are you licensed and insured?
What happens if my vehicle is damaged during a tow?
Do you work with insurers and motor clubs?