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Last updated September 15, 2026
This Privacy Policy explains how Coastal Towing & Roadside Assistance LLC (“Coastal Towing”, “we”, “us”) collects, uses, and protects information when you use our website or request towing and roadside assistance services.
Information We Collect
We collect only the information needed to dispatch a driver to you and to follow up about the service you requested.
Contact details you submit through our forms — name, phone number, and email address.
Service details — your location, vehicle type, and a description of the problem.
Technical data collected automatically, such as browser type, device type, and pages visited.
Call records and dispatch notes created when you contact our team by phone.
How We Use Your Information
To dispatch a driver and complete the service you requested.
To contact you about the status of an active job.
To provide quotes, invoices, and receipts.
To improve response times, staffing, and coverage across our service area.
To meet legal, insurance, and recordkeeping obligations.
How We Share Information
We do not sell your personal information. We share it only where it is necessary to deliver the service you asked for or where the law requires it.
With drivers and dispatch staff assigned to your job.
With service providers who operate our phone, form, and payment systems.
With insurers, law enforcement, or roadside programs when a claim or incident requires it.
With a successor entity if our business is sold or reorganized.
Data Retention
We keep service records for as long as needed to run the business, resolve disputes, and satisfy insurance and tax requirements. Website analytics data is retained on a rolling basis and then discarded.
Your Choices and Rights
Depending on where you live, you may have the right to request a copy of your information, ask us to correct it, or ask us to delete it. Contact us and we will respond within the timeframe the applicable law requires.
Security
We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Contact Us
Questions about this policy can be sent to support@coastaltowingva.com, or by mail to 1200 Atlantic Avenue, Suite 200, Virginia Beach, VA 23451. You can also reach dispatch at (757) 555-0123.